FREQUENTLY ASKED QUESTIONS
Lift Maintenance is the essential servicing of a lift, for both the safety of everyone that uses your lift and to ensure that your lift is operating efficiently. Regular Lift Maintenance also minimizes any disturbance to the operation of your lift – as break-downs [repairs] can cost you both time and money.
The frequency of services / lift maintenance that your lift will require will be dependent Upon the type of lift and the amount of usage that it receives – please call us to arrange for one of our friendly lift experts to advise you on what lift services package will best meet your specific needs.
During a service visit an engineer will: check the safety features on the lift; clean and lubricate components; and make adjustments to components for its optimum performance.
In addition, if you are using our services, details of all the work carried out will be recorded – on a handheld device, that uploads the information directly to our office, and on triplicate sheets, one of which will be left with you, for your records.
The frequency of service visits depends on the equipment itself – this can be from two visits per annum to twelve visits
If in doubt, please call us to arrange for one of our friendly expert engineers to visit you to advise you on the necessary maintenance profile for your specific equipment and usage needs; and how you can best improve the longevity of your lift, and potentially minimise your running costs in the medium to long term.
Yes, you are responsible for any passenger(s) trapped in your lift and you are required to have an emergency plan in place. For this reason all lifts should be fitted with a two-way communication system – that meets with European Standards EN81-80 regulations, and you should have a current lift service contract in place – that includes a 24/7 365 day emergency call out service.
If you do not currently have an emergency call out service contract in place, then please call us and we will be happy to assist you further.
Yes, we have the expertise to proactively maintain, fault find, repair and modernise all makes and types of lifts, and escalators.
Yes – as our engineer(s) will need full and free access to the lift, the lift shaft, and the motor room. During this time – whilst your lift is being inspected or serviced – ‘Out of Service’ signs will be clearly displayed on each floor, next to the lift.
We offer three types of Maintenance Contract – Standard, Premium, & Premium Plus – with Standard providing the very basics of what you will need, and our Premium Plus Contract providing a very comprehensive package.
And because we fully appreciate that each customer’s needs my vary, we are happy to add additional options upon request.

